Zeratta currently ships to the United States and selected countries in the European Union.
European Union destinations currently served: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, and Sweden.
Order processing
Orders are generally processed within 2β3 business days after payment confirmation. Processing time is separate from carrier transit time. In-stock items may be processed sooner.
Shipping rates
Tracked Shipping: US$5.00 for orders from US$0.00 through US$199.99.
Complimentary Shipping: available for orders of US$200.00 or more.
Final shipping options and charges are confirmed at checkout before payment.
Estimated delivery after dispatch
Estimated carrier transit is generally 5β15 business days after dispatch for the United States and eligible European Union destinations.
Delivery estimates are not guarantees. Carrier operations, customs processing, holidays, peak periods, weather, and destination may affect delivery.
International fulfillment
Zeratta works with international suppliers, fulfillment partners, and logistics providers. Depending on the product and destination, orders may be dispatched from international fulfillment locations, including China.
Customs, VAT, duties and import charges
International orders may be subject to VAT, customs duties, import charges, brokerage fees, or carrier handling fees. Any charges collected by Zeratta are displayed at checkout before payment.
If a tax, duty, or import charge is not collected at checkout, the customer may be contacted by the carrier or local customs authority for payment where applicable. Zeratta does not represent that all international duties and taxes are prepaid unless this is expressly shown at checkout.
Tracking
When tracking becomes available, shipment information is sent by email. Carrier tracking events may take time to appear. You can also use Track Your Order.
Address changes and delivery assistance
Check your shipping address carefully before completing checkout. Contact support@zeratta.com as soon as possible if you need a correction.
If a shipment is delayed, lost, damaged, or incorrect, contact Customer Care with your order number.
Contact
Email: support@zeratta.com
Phone: +55 47 99265-3302