Cancellation Policy

Your satisfaction is our priority.

At ZERATTA, we understand that plans can change. Our cancellation policy is designed to provide a clear, transparent, and straightforward experience, ensuring that every purchase is handled with care and professionalism.

1. Order Cancellation Before Shipment

You may request to cancel your order at any time before it has been shipped, at no additional cost.

To request a cancellation, please contact our customer support team at support@zeratta.com, including your order number.

Once your cancellation is confirmed, a refund will be issued to your original payment method.

2. Order Cancellation After Shipment

Once an order has been shipped, it can no longer be canceled in transit.

However, if you change your mind, you may request a return within 7 calendar days of receiving your order, without providing a reason.

To initiate a return, please follow the instructions outlined in our Return & Refund Policy.

Return shipping costs are the responsibility of the customer, unless the item arrives defective, damaged, or incorrect due to an error on our part.

3. Cancellations by ZERATTA

ZERATTA reserves the right to cancel an order under certain circumstances, including:

• Product unavailability: If an item becomes unavailable, we will contact you to offer an alternative or issue a full refund.

• Incorrect shipping information: If the information provided prevents us from processing or delivering your order, we may request clarification or cancel the order.

• Suspected fraudulent activity: Orders identified as potentially fraudulent may be placed on hold for verification or canceled to protect our customers and business.

If an order is canceled by ZERATTA, any applicable refund will be processed to the original payment method in accordance with applicable laws.

4. Refund Processing

Approved refunds are issued to the original payment method used at checkout.

We aim to process refunds within 10 business days of cancellation confirmation or, when applicable, receipt and inspection of the returned item, subject to any shorter timeframe required by law.

Once processed, the time required for the refund to appear in your account may vary depending on your bank or payment provider.

If we are unable to ship your order within the promised timeframe, you may choose to accept a revised shipping date or cancel for a full refund.

5. Contact Us

For cancellation requests, refund inquiries, or additional assistance, our customer support team is available to help.

ZERATTA Customer Support

Email: support@zeratta.com

Website: https://zeratta.com

We are committed to providing a seamless and reliable shopping experience.