FAQ
How can I contact Zeratta?
Our Client Care team is available through Live Chat, WhatsApp, email at support@zeratta.com, or the contact form on our Contact Us page. To check the status of your purchase, visit Track Your Order.
Where does Zeratta ship?
Zeratta currently ships to the United States and selected European Union destinations: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, and Sweden.
How long does order processing take?
Orders are generally processed within 2β3 business days after payment confirmation. Processing time is separate from carrier transit time. In-stock items may be processed sooner.
How long does delivery take after dispatch?
Estimated carrier transit is generally 5β15 business days after dispatch for the United States and eligible European Union destinations. Delivery estimates are not guarantees and may be affected by customs, carriers, peak periods, weather, or destination.
When is shipping complimentary?
Standard shipping is US$9.00 for orders below US$150.00. Complimentary standard shipping applies to orders of US$150.00 or more. This applies to all destinations we currently serve. Taxes, customs duties and import fees, where applicable, are separate from shipping.
Where may my order ship from?
Zeratta works with international suppliers, fulfillment partners, and logistics providers. Depending on the product and destination, orders may be dispatched from international fulfillment locations, including China.
Will I pay customs duties or VAT?
International orders may be subject to VAT, customs duties, import charges, brokerage fees, or carrier handling fees. Charges collected by Zeratta are displayed at checkout. If a charge is not collected at checkout, it may be due before or at delivery.
How do I track my order?
Visit Track Your Order. Tracking becomes available after shipment and may take time to update.
How do returns work?
To request a return or refund, please contact our Client Care team via Live Chat or email support@zeratta.com before sending an item back. Eligible non-EU return requests may generally be submitted within 7 calendar days after delivery. Eligible European Union consumers retain applicable statutory withdrawal rights, including the 14-day right where the law applies.
Who pays return shipping?
For change-of-mind returns, the customer is responsible for return shipping where permitted by law unless Zeratta expressly states otherwise in the return instructions. For defective, damaged, materially misdescribed, or incorrect items caused by our error, Zeratta will provide an appropriate remedy and cover reasonable return-shipping costs where required.