Privacy policy
Zeratta respects the privacy of its clients. This policy describes the personal information processed in connection with our website, purchases, and client services. Zeratta acts as data controller for its processing; certain service providers also process information independently.
Personal information
We collect identification and contact details, delivery and billing information, payment and transaction details, account preferences, purchase and return history, correspondence, and device and browsing information. Information is received directly from you, through cookies and similar technologies, and from service providers and business partners. We may derive preferences from shopping activity.
Purposes and disclosure
Information is used to manage purchases, payments, deliveries, returns, accounts, client inquiries, personalization, marketing, analytics, security, and legal obligations. Where applicable, processing relies on contractual necessity, legal obligations, legitimate interests, or consent.
Information may be disclosed to providers supporting these services, advertising partners, affiliates, recipients authorized by you, and parties involved in lawful proceedings or a business transfer. Disclosures are subject to applicable law.
Cookies and marketing
Cookies and similar technologies support website functionality, analytics, and advertising. Certain advertising disclosures may constitute sale, sharing, or targeted advertising under applicable U.S. state law. Where applicable, you may opt out through available privacy controls or by contacting Client Services.
Marketing emails may be declined through the unsubscribe link. Essential communications concerning orders and services will continue. Cookie preferences may also be managed through available consent controls and browser settings.
Digital services
This website is hosted by Shopify, which processes personal information to operate and improve services, including enhanced features. Information is shared with Shopify and service providers and may be processed outside your country. Its consumer privacy policy and privacy portal explain applicable rights, objections, and opt-out choices.
Retention and security
Information is retained as necessary for the purposes described above, including legal requirements and dispute resolution. Retention varies by the information and purpose. No security system can guarantee absolute protection; sensitive payment details should not be sent by ordinary email.
Information may be processed internationally. Where required for EEA or UK transfers, recognized safeguards, such as standard contractual clauses, are used unless an adequacy decision or another lawful mechanism applies.
Your rights
Depending on your location and applicable law, you may request access, correction, deletion, portability, or an opt-out from sale, sharing, or targeted advertising. Additional rights may include objection, restriction, withdrawal of consent, and appeal. Withdrawing consent does not affect prior lawful processing.
Requests and appeals may be submitted to support@zeratta.com. Identity and an authorized agent's authority may require verification. Requests are addressed within applicable legal deadlines, subject to lawful exceptions, without discrimination. You may also contact your local supervisory authority.
Children and external websites
The website is not intended for children. We do not knowingly collect children's personal information or knowingly sell or share information about individuals under 16. Parents or guardians may request deletion. External websites have their own privacy practices.
Client services
For privacy inquiries, contact support@zeratta.com. Business details appear in our contact information. This policy may be updated with any notice required by law.