Delivery Times
Processing Time: 2–3 Business Days
Estimated Transit Time: 4–8 Business Days
Estimated Total Delivery Time: 6–12 Business Days
These estimates apply to eligible orders and shipping services. Processing time and transit time are calculated separately, and total delivery estimates include a small allowance for normal logistical variations.
Delivery times may vary depending on the product, shipping origin, destination, and carrier. Some destinations or services may require additional time.
Business days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed and may be affected by customs processing, peak seasons, weather conditions, or carrier delays.
Shipping and Tracking
Free Standard Shipping on All Orders
Zeratta offers free standard shipping on every product and every order to eligible destinations, with no minimum purchase amount and no shipping fee. No promotional code is required.
Complimentary standard shipping is automatically applied at checkout for every eligible order, regardless of order value.
Destination eligibility is confirmed at checkout.
Orders may be dispatched from domestic or international fulfillment locations. Depending on product availability, items from the same order may arrive in separate parcels.
Once your order has been dispatched, tracking information will be sent to your email address when available. Tracking updates may take additional time to appear in the carrier's system.
Delays and Cancellations
We work with our fulfillment and shipping partners to process and deliver orders as efficiently as possible.
If an order experiences an unexpected delay, our Client Services team can assist with tracking updates and available options.
For U.S. orders, if an order cannot be dispatched within the promised timeframe, or within 30 days when no timeframe was specified, Zeratta will provide the notices, revised shipping options, cancellation rights, and refunds required by applicable law.
Where required customer consent to a shipping delay is not received, cancellation and reimbursement will follow applicable law.
Import Charges
Taxes, customs duties, and import charges collected by Zeratta are disclosed at checkout before payment.
For international deliveries, additional import duties, VAT, customs processing fees, or carrier handling charges may apply unless already included or prepaid.
These charges, when applicable, are separate from Zeratta's free standard shipping and may still apply.
Client Services
For questions regarding processing times, shipping charges, shipment tracking, address corrections, delayed or missing parcels, damaged deliveries, or incorrect items, please contact support@zeratta.com.
Our Client Services team will investigate the matter and provide assistance or the appropriate remedy under applicable law.
Eligible returns are covered by our Return and Refund Policy, which offers a 30-day return window across all destinations we serve, without limiting mandatory consumer rights.